Case Study - Ongoing Digital Partnership with Havering Council

Havering Council initially approached us to redesign their outdated website, transforming it into a modern, community-focused digital platform. This successful project marked the beginning of a continued partnership, where we provide ongoing support and enhancements to meet the council’s evolving digital needs.

Client
Havering Council / Tonic Agency
Year
Service
Web development, Technical direction, Ongoing digital support

Overview

Havering Council's initial project with us was a complete redesign of their basic governmental job board, which lacked functionality and community engagement. This project was the catalyst for a long-term partnership, where we continue to support the council with various digital enhancements and maintenance.

The new website was developed with a focus on user-centric design, AA accessibility compliance, and seamless content management. Following the successful launch, we have continued to work with Havering Council on API integrations, site monitoring, analytics, CMS updates, security reports, and UX improvements, ensuring the website remains dynamic and responsive to the community's needs.

Technical Approach

To ensure the website met the council's functional and accessibility requirements, a multifaceted technical strategy was implemented and continues to evolve:

  • Custom Job List API Development: A bespoke API was developed and is continually updated to integrate job listings with the council’s Automated Tracking System (ATS). This API allows real-time updates and efficient management of job postings, significantly improving the user experience.

  • Juicer Social Media Aggregator: To enhance community engagement, the Juicer platform was integrated, aggregating the council’s social media feeds directly onto the site. This dynamic content feed keeps residents informed and engaged with the latest updates.

  • Ongoing Support and Enhancements: We provide continuous support through site monitoring, analytics, CMS updates, security reports, and UX improvements, ensuring the website remains secure, efficient, and user-friendly.

What we did

  • WordPress
  • Custom API
  • Juicer Integration
  • UX Design
  • Accessibility
  • Ongoing Support

"The site is great, big improvement on what we had before, and the continued support has been invaluable."

Dan DeBuc
Resourcing Lead
Total Users - High reach
130k
Total Engagement Events - Strong UX interaction
330k
New Users - Solid acquisition rate
34k
Job Listings Views - Key content engagement
50k
DAU/WAU - High retention rate
32.5%

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