Case Study - Digital Solutions for Lonza’s Information Overload Challenge
Lonza’s Small Molecules department struggled with information overload, making it difficult for sales teams to locate key data and for clients to independently navigate services. This project delivered an intuitive, visually dynamic digital solution that reimagined how users interacted with their resources.
- Client
- Lonza Small Molecules, Tonic Agency
- Year
- Service
- UX Design, Digital Solutions Architecture, Technical direction
Overview
Lonza’s Small Molecules department faced a significant challenge: key data was scattered across multiple web pages, creating barriers for sales teams and clients. Sales teams struggled to locate critical information quickly, while clients lacked an intuitive way information. The solution was a transformative digital platform featuring a decision-tree interface inspired by molecular structures, which simplified navigation and enhanced user engagement.
This innovative approach, combined with thoughtful UX design and cutting-edge technology, enabled Lonza to redefine how their teams and clients accessed and interacted with their resources.
Technical Approach
To address Lonza’s challenges, the project focused on creating a seamless blend of intuitive design and advanced technology:
-
Decision-Tree Interface
The decision-tree interface was designed to mirror molecular structures, providing a hierarchical navigation model. Users could navigate seamlessly from broad categories (molecules) to detailed specifics (atoms and electrons), significantly improving the accessibility of complex data. -
Strapi Headless CMS
Strapi was selected as the headless CMS to enable decoupled development. This allowed the front-end and back-end to operate independently, facilitating agile updates and efficient content management. -
Three.js for 3D Visualisations
Three.js was used to create dynamic, interactive 3D visualisations. This brought the decision-tree interface to life, enhancing user engagement and creating a memorable navigation experience. -
Hybrid Hosting Architecture
A hybrid hosting architecture was implemented to meet Lonza’s strict security requirements. The front-end was hosted on Lonza’s internal servers for compliance, while the back-end leveraged an AWS instance to ensure scalability and optimal performance. -
Angular Framework
Angular was selected as the development framework, providing the robust functionality and performance necessary to support the platform’s dynamic visuals and seamless user interactions.
What we did
- UX Design
- Strapi CMS
- Three.js Visualisations
- Angular Development
- Hybrid Hosting Architecture
- Improved Data Access Speed - Significant time savings for sales teams
- 90%
- Increase in Client Engagement - Enhanced self-navigation
- 75%
- Reduction in Support Requests - Empowered clients with self-service tools
- 50%
- Compliance with Branding - Aligned with Lonza's visual identity
- 100%